I contacted Telus at the beginning of July to request dial up/internet service for our cabin in the Winkley Creek, Likely, B.C. area and they told me they were no longer providing this service.
I understood clients who already had dial up or were given access codes would be grandfathered but any new customers would be denied.
We only had our telephone hooked up last summer.
There is no cell service in the area as we’re in a remote location.
They seemed to say we could use a key and get service that way and I explained again, we don’t have cell service there.
I spoke with a manager as well and told them I was extremely disappointed with Telus, that it seems unless they have competition they really don’t care about the needs of their customers.
They seemed to say dial-up is an antiquated system, that’s fine then, provide your customers with an alternative affordable option.
I wouldn’t be surprised this isn’t also happening in the Likely area and surrounding areas as well.
In this day and age we rely on internet for work related duties, email and so forth.
For Telus to just decide they aren’t going to continue with dial up access codes is ludicrous.
Now today, another sister who did have dial up service last summer was told as of the end of June they no longer offer this service.
They didn’t seem to care when she told them she needed it to carry on her real estate business or was not notified ahead of time the service would not be available.
Another sister and her husband just built a new cabin on the lake and they just had a satellite system installed at great expense which provides wireless Internet/music and television.
We have summered at our cabin for 21 years and have no desire to spend a large sum of money on satellite service for two months of the year.