A Williams Lake area couple who had been without home phone service since a power outage on Dec. 22 say it was restored Jan. 13. (Photo submitted)

Update: After three weeks a Williams Lake area couple has phone service again

Cary Christensen said a technician fixed the line Sunday; it had been out since Dec. 22

Update

Cary Christensen of Chimney Valley contacted the Tribune Sunday morning to say her phone service was restored.

“A local technician just fixed our phone,” she said. “Seems they weren’t getting the information at this end.”

Original

A couple living in Chimney Valley near Williams Lake have been without home phone service since Dec. 22 when there was a power outage.

Cary Christensen said when the power came back on the next day and they realized they had no telephone she reached out to Telus.

Telus sent her some e-mails, thanking her for her patience and informing her Williams Lake was being affected by a network outage. Subsequent e-mails indicated a technician would be coming out to the house.

So far a technician has not shown up and as of the evening of Jan. 10 the phones were still not working.

The Tribune inquired on Christensen’s behalf with Telus a few times throughout the week.

Responding to another inquiry Friday afternoon, Telus senior communications manager Liz Sauvé responded in an e-mail that the phone service was restored and it “appears to have been due to a storm, but appears to be an isolated issue.”

There is no cell coverage where Christensen and her husband Jim Redpath live so Christensen has been relying on the internet to communicate with people.

“I have relatives in their 80s and 90s who don’t message so I have to go into town in order to get in touch with them,” she said.

They have lived in their house for 15 years and other than a buzzing on the phone that was fixed quickly last year, have never had any other trouble.

Purchased in August 2019, the phones worked fine before the power outage.

Christensen is wondering if anyone else is having similar issues with a land line.

“The telephone rings at the house and call display works but when I answer it’s a dead line. I have no dial tone and I cannot call out.”



news@wltribune.com

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

City council opts for Greensand Filtration water treatment plant

Williams Lake city council has opted to apply for grant funding to… Continue reading

‘Critically low’ caribou population prompts wolf cull in the Chilcotin

Itcha-Ilgachuz herd numbers down to 385, from 2,800 in 2003

Emergency crews respond to MVI on Horsefly Road

One person was extricated from his pickup truck and transported to hospital

Kind-hearted road worker takes home discarded bin of pet rats at Highway 20 rest stop

Maddy McCarthy said she will find the nine pets loving homes

PHOTOS: Robbie Burns Night celebrates lakecity’s Scottish heritage

It was a night for Drambuie, the pipes and good company

VIDEO: Feds look to help 126 Canadians quarantined in China for coronavirus

China has confirmed more than 4,500 cases of the new virus, with more than 100 deaths

Caregiver, society charged in death of developmentally disabled B.C. woman

The victim was not given the ‘necessities of life,’ police said

B.C. councillor runs afoul of Coastal GasLink protester

Northern pipeline not a Maple Ridge issue, insists Coun. Gordy Robson

B.C. reports first coronavirus in Vancouver region

First patient visited Wuhan, China, reported symptoms

Victoria resident says WestJet employee uttered racist comment, refused to let her on plane

Customer claims she was told ‘You guys can’t handle your alcohol’ by WestJet employee

Air Canada cancels select flights to China as coronavirus spreads

Canada’s largest airline runs 33 flights a week to China

Canadians seek way out of Wuhan as coronavirus continues to spread

The Chinese government has cut off access to Wuhan and 16 other cities

Sap thief taps Saanich park maple trees, faces hefty fine

One tree found with four taps in Mount Doug Park

Uber threatens legal action to ‘defend its right’ to operate in Surrey

‘I have no concerns,’ Mayor Doug McCallum replies

Most Read