Telus customers in the Bella Coola and Chilcotin has service restored by 4 a.m. Nov. 18. (Telus image)

Telus customers in the Bella Coola and Chilcotin has service restored by 4 a.m. Nov. 18. (Telus image)

Update: Telus service restored Nov. 18 in Chilcotin, Bella Coola areas

A third party working in the area accidentally severed a fibre line

Update:

Telus services were restored about 4 a.m. Wednesday, Nov. 8, said Liz Sauvé, media spokesperson for the company.

“We very much appreciate our customers’ patience as our crews worked to replaced the damaged cable and fully restore service.”

Original:

Telus customers in the Hagensborg, Bella Coola, Tatla Lake, Puntzi Mountain and Chilanko Forks have been without service after a third-party doing work unrelated to Telus accidentally cut through the fibre line somewhere between Williams Lake and Anahim Lake on Tuesday, Nov. 17.

“Some customers will have disrupted service as a result, but we have crews on site and a replacement cable is on its way from Prince George,” said Liz Sauve, media spokesperson for Telus.

Crews anticipate the work will be restored by very early in the morning Wednesday, Nov. 18, she told the Tribune.

A reader from Bella Coola said residents have been without internet, cellular or long distance since about 10 a.m. Tuesday morning.



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