A ferry pulls up to the Skidegate Landing terminal. (File/Haida Gwaii Observer)

A ferry pulls up to the Skidegate Landing terminal. (File/Haida Gwaii Observer)

Islanders want BC Ferries to follow order that lets residents board before tourists

For ferry-dependent communities, ferries are often the sole practical lifeline to work, school or medical appointments.

  • Jul. 12, 2020 3:30 p.m.

By Rochelle Baker, Local Journalism Initiative Reporter, National Observer

B.C. islanders are feeling trapped and calling for action on a Covid-19 measure that allows residents to board ferries first as the summer tourist season heats up.

Gruelling sailing waits in B.C.’s Discovery Islands have surged again, as the province relaxes guidelines on non-essential travel as part of its COVID-19 reopening plan.

Quadra Island resident Sarah Johnston says the return to two-sailing wait-times means the 20-minute crossing to Campbell River is now often a four-hour journey or more for essential goods or medical appointments.

“It’s crazy,” Johnston said of the ferry traffic that regularly spills out of the parking lot and holding lanes, and up the hill from the terminal into Quadra’s road ways.

“If this is what we’re seeing in a summer with travel restrictions, imagine what will it be like in the future.”

And for neighbouring Cortes Island residents negotiating a two-ferry journey, the waits are even longer.

For ferry-dependent communities such as Quadra and Cortes, located off Vancouver Island’s northeast coast ­— and for a score of other coastal communities in British Columbia — ferries are often the sole practical lifeline to work, school or medical appointments.

But BC Ferries is not acting on a temporary emergency ministerial order that permits residents priority boarding, and which the Ministry of Transport confirms is in place.

Johnston said she typically takes measures to avoid peak hours, but some issues make travelling during busy sailings unavoidable.

“Last summer I was dealing with numerous medical appointments with my dad who was suffering from a serious medical condition,” Johnston said.

“He wasn’t able to sit in a car comfortably for long periods of time, and that made it really hard.”

READ MORE: Departure Bay ferry capacity increases to 70%, says BC Ferries

They did their best to avoid rush hours, but medical appointments typically fell into peak travelling periods, she said.

Johnston wants BC Ferries to offer island residents preferred boarding currently allowed under Ministerial Order (MO84) due to the COVID-19 crisis.

Johnston has asked about the priority boarding option at the ticket booth in Campbell River on several occasions. Attendants provided a variety of explanations why it wasn’t being offered, such as inadequate staffing levels and logistical issues, such as insufficient holding areas in smaller terminals, Johnston said.

“I don’t see why it’s that big an issue,” Johnston said, adding that preferred boarding measures wouldn’t have to be for every occasion or sailing.

She’d like to see a “get out of jail free” pass issued to residents on a once weekly basis for essential or unavoidable travel.

“I’m sure part of the resistance is, if they did it under the order and it succeeded, what reason would they have not to continue into the future,” she said.

BC Ferries spokesperson Deborah Marshall confirmed that residents and essential goods and workers are temporarily being given priority on sailings during the state of emergency due to the pandemic.

“It wasn’t an issue in the beginning of the pandemic, because our traffic had completely fallen off,” Marshall stated in an email Tuesday.

“Now that traffic is coming back and the province has lifted ‘non-essential’ travel (guidelines) it is becoming an issue on many routes.”

But Marshall did not clarify why priority boarding wasn’t being offered to Discovery Island residents, as it has been on other routes such as the Sunshine Coast.

The BC Ferries website states customers will be asked at check-in if they qualify for priority boarding. The website also recommends people make reservations if they want to ensure priority on a specific sailing.

However, reservations aren’t available on smaller routes serving Quadra and Cortes islands and other island communities in the inside passage between the mainland and Vancouver Island.

Quadra Island regional director Jim Abram said it is clear islanders should be getting preferential boarding.

“The ministerial order is very clear that residents have priority loading as long as we’re in a state of emergency,” Abram said.

Workarounds are likely possible to logistical issues, he said.

“We have really good people working at the booth, and they are always careful about loading properly,” he said.

“They are very creative and can probably find ways to hold (vehicles).”

Priority boarding exists for those with urgent medical emergencies and Cortes residents already get preferential boarding to Campbell River twice a week on a morning sailing, Abram noted.

It shouldn’t be out of the question to make similar arrangements for Quadra residents, he added.

Residents regularly using the ferries ultimately pay more toward operational costs, Abram said.

“We pay taxes, but we also pay a healthly fare towards the operation,” he said. “We’re being double dinged as residents.”

High-season traffic makes it difficult for residents to get to work, appointments or attend business, he added.

“It is almost impossible to use the ferry system when it is completely clogged with non-residents,” Abram said, noting the current focus on staycations has brought more and larger vehicles with campers, boats and RVs to the island.

“We have accommodated and welcomed tourists, and we still do, but the situation just happens to have changed… we are in a worldwide pandemic.”

Noba Anderson, Cortes Island regional director, said calls for priority boarding aren’t necessarily universal, but many islanders have been requesting the service for years.

“We’ve always been told (by BC Ferries) a customer, is a customer, is a customer,” Anderson said.

“It would be a very interesting trial to see if they can do it, and if they can, it would be important to have a more in-depth conversation about whether it can be implemented moving forward.”

But not all residents agree with the notion of preferred boarding.

Quadra resident and retired BC Ferries captain John Arnold said everybody feels they have a justifiable reason to get on the ferry before someone else.

Everyone who chooses to live on the islands knows ferry waits in summer have been an issue for decades, he added.

“(It’s like) someone building a tree house and then demanding someone else supply the ladder,” Arnold said.

He suggested residents are best served by adapting practical measures, such as leaving a second, cheap car across the water and walking on board.

“I only go when I have to, consolidate errands as much as possible, and the number one rule is to go and get back early,” Arnold said.

He also thinks it would be a logistical nightmare for attendants at the smaller terminals to organize priority boarding.

Quadra resident Alan Atkinson was one of many travellers stranded in a long vehicle backup that snaked its way out of the Quathiaski Cove ferry terminal on Thursday.

But he still feels first come, first served is the fairest option.

“We’re all paying the same taxes for the system,” Atkinson said.

He noted he was heading to Campbell River to shop, but could have come for a less crowded sailing.

“I don’t necessarily have to be here right now,” he said.

Transportation Minister and local MLA Claire Trevena also confirmed that the ministerial order was in place.

The province has the expectation the order be acted on, but operational issues fall to BC Ferries, Trevena said Friday.

“We’d hope BC Ferries would be respecting the order, but there is always what the implementation is on the ground,” she said.

BC Ferries must balance both commercial and public interests when making operational decisions, Trevena said.

Priority boarding is a temporary measure under the order, and caution needs to be exercised to avoid pitting residents against tourists, especially given many coastal economies such as Quadra are reliant on tourism, she added.

“We want to avoid getting a battle about that,” Trevena said.

“We know coastal communities are reliant on BC Ferries,” she said.

“We as a government are committed to system that serves B.C. residents, but that also includes every B.C. business.”


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

bc ferryBCFerriesCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

School District 27 in Williams Lake is dealing with an increase in COVID-19. (Angie Mindus photo)
COVID-19: Another elementary class directed to self-isolate in Williams Lake

Schools have seen an increase in COVID-19 exposures

Williams Lake musicians Evan Jensen and LeRae Haynes continue to share songs through social media, something they started when the COVID-19 pandemic first began. (Photo submitted)
OUR HOMETOWN: Musical generosity abounds

A Williams Lake couple continue to share music through social media

Luke Lavigne of Clearwater is the 2020 recipient of the North Thompson Communities Foundation’s Donnie Nicholson Memorial Trades Bursary, and is shown here on Jan. 23 receiving the $1,500 cheque from NTCF treasurer Cheryl Thomas. (NTCF Facebook photo)
Clearwater’s Luke Lavigne awarded Donnie Nicholson Memorial Trades Bursary

Congratulations to Luke Lavigne of Clearwater, B.C., on the successful completion of… Continue reading

Dr. Bonnie Henry, provincial health officer, updates British Columbians about COVID-19 at a press conference earlier this week. (B.C. Government image)
B.C.’s 1st case of COVID-19 confirmed a year ago today

Here’s a look at some of the key dates in the province’s fight against the novel coronavirus

The Canadian Cancer Society Office located inside the Williams Lake Seniors Activity Centre closed its doors this month after being notified the CCS would be moving to regional offices located across Canada. (Angie Mindus photo - Williams Lake Tribune)
Canadian Cancer Society closes office in Williams Lake

“I didn’t realize how hard it would hit me when it actually closed down,” Allan said.

British Columbia Health Minister Adrian Dix looks on as Provincial Health Officer Dr. Bonnie Henry addresses the media during a news conference at the BC Centre of Disease Control in Vancouver B.C. (THE CANADIAN PRESS/Jonathan Hayward)
B.C. announces 485 new COVID-19 cases, fewest deaths in months

‘The actions we take may seem small, but will have a big impact to stop the virus,” urges Dr. Henry

A lone passenger stands outside the International Arrivals area at Pearson Airport in Toronto on Tuesday, Jan. 26, 2021. As the federal government prepares to slap new restrictions on foreign arrivals, Health Canada data suggest a growing number of infections directly connected to international travel. THE CANADIAN PRESS/Frank Gunn
Holiday season vacations coincide with rise in COVID-19 travel-related cases

Between Nov. 30 and Dec. 27, 86,953 people flew into Canada from the United States

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Gov.Gen Julie Payette walks in the chamber after greeting Senators before delivering the Speech from the Throne, at the Senate of Canada Building in Ottawa, on Wednesday, Sept. 23, 2020. THE CANADIAN PRESS/Justin Tang
Report details yelling, screaming and aggressive conduct at Rideau Hall under Payette

Report says employees did not feel they had a place to go with their complaints

Rodney and Ekaterina Baker have been ticketed and charged under the Yukon’s Civil Emergency Measures Act for breaking isolation requirements in order to sneak into a vaccine clinic and receive Moderna vaccine doses in Beaver Creek. (Facebook/Submitted)
B.C. couple accused of flying to Yukon to get COVID-19 vaccine to appear in court

If convicted, the pair could serve up to six months in jail

Sooke’s Amy McLaughlin holds Theodore, a bunny who will be going to a new owner in Nanaimo within the coming days if all goes will at an upcoming bunny play-date. (Aaron Guillen/News Staff)
Vancouver Island woman looking to hop into bigger space for bunny rescue operation

Amy McLaughlin has rescued more than 400 bunnies, pushing for the capacity to help more

Grad student Marisa Harrington and her supervisor Lynneth Stuart-Hill say preliminary results from a study into the affects of stress on hospital nurses show an impact on sleep and heart variability. (Courtesy of Marisa Harrington)
University of Victoria study shows stress impact on B.C. nurses

Stress may be impacting sleep, heart health of hospital nurses in Victoria region

Keith Thorpe/Peninsula Daily News
Search called off for small plane that went down in rough water south of Victoria

Plane bound for Port Angeles from Alaska believed to have one occupant, an Alaskan pilot

Royal B.C. Museum conservator Megan Doxsey-Whitfield kneels next to a carved stone pillar believed to have significance as a First Nations cultural marker by local Indigenous people. The pillar was discovered on the beach at Dallas Road last summer. Museum curatorial staff have been working with Songhees and Esquimalt Nation representatives to gain a clearer picture of its use. (Photo courtesy Royal BC Museum)
Stone carving found on Victoria beach confirmed Indigenous ritual pillar

Discussion underway with the Esquimalt and Songhees about suitable final home for the artifact

Most Read