A women walks past the new rebranding sign of Freedom Mobile in Toronto on Thursday, November 24, 2016. Freedom Mobile says about 15,000 customers were affected by a security breach in a new system before the problem was fixed on April 23. THE CANADIAN PRESS/Nathan Denette

Freedom Mobile hit by data breach, company says up to 15,000 customers affected

It said the breach affected customers at 17 retail stores who opened or changed accounts

Freedom Mobile confirmed Tuesday it had a data security breach from late March to late April, but the wireless carrier said only about 15,000 customers were affected — far fewer than an outside research firm’s estimate.

The Calgary-based company — which operates networks in Ontario, Alberta and British Columbia — was apparently warned of the breach by researchers at vpnMentor, which announced it to the press.

The vpnMentor report said two of its researchers, Noam Rotem and Ran Locar, had warned Freedom of their findings on April 17, 18 and 23 but didn’t get a response from the company until April 24.

“For ethical reasons, we didn’t download the database, so we don’t know exactly how many people were affected,” the blog said.

However, the blog was posted under the title “Report: Freedom Mobile Customer Data Breach Exposes 1.5 Million Customers” based on the assumption that hackers could access unencrypted data from all of Freedom’s customer base.

Freedom said in an emailed statement that “any reference to 1.5 million customers affected is inaccurate … “

The company said its investigation determined the breach began on March 25 and affected data processed by a new external third-party vendor, Apptium Technologies, that had been hired to streamline its retail customer support.

“The internal systems of Freedom Mobile or (parent) Shaw Communications were not compromised as part of this third-party vendor security exposure,” the company said in a statement.

It said the breach affected customers at 17 retail stores who opened or changed accounts as late as April 15 or made changes to opened accounts on April 16. It said the problem was fixed by April 23.

Freedom also said that it had found no evidence, as of Tuesday, that any data has been misused “and we are conducting a full forensic investigation to determine the full scope of impact.”

Valerie Lawton, of the federal privacy commissioner’s office, said in an email that it had received a breach report related to Freedom Mobile late Monday afternoon.

“Canada’s federal private sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), includes confidentiality provisions and we don’t have further details to offer at this time,” Lawton said.

Under PIPEDA, which was most recently updated in November, private-sector organizations that control personal information must advise the privacy watchdog of breaches that pose a “real risk of significant harm” to individuals.

They must also notify affected individuals about the breaches and keep records.

READ MORE: Personal data of 34,000 medical marijuana patients accessed in data breach

READ MORE: 50 million Facebook accounts affected by security breach

However, the Canadian law — in contrast to the European Union’s year-old General Data Protection Regulation — provides more flexibility about when organizations inform the Office of the Privacy Commissioner.

Asked why it didn’t disclose close the leak sooner, the company said it took time to verify the legitimacy of the warning and verify details with its third-party vendor.

David Paddon, The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

$10,000 for Gold Rush Trails marketing video and Billie Bouchie Day celebrations

‘We were very impressed by the calibre of both projects’

Walmart pharmacy offering free blood pressure and glucose screening tests Saturday

From 10 a.m. to 2 p.m. Walmart pharmacists will be answering lakecity’s health realated questions

Williams Lake Spinners, Weavers and Fibre Artists to host knitting event Saturday

Knitting group meeting Saturday, Jan. 18 at the arts centres in Williams Lake

Cold weather has School District 27 cancelling some Chilcotin bus routes Friday

It is -30C at Tatlayoko Lake Friday morning, Jan. 17

Kids across Canada more at risk of hospitalization from flu this season: doctor

Dr. Theresa Tam said influenza B does not usually peak until February or later

Crown won’t appeal sentence in child sex assault case of former Burns Lake mayor

B.C. Prosecution Service said sentence doesn’t meet standard for appeal

Kelowna’s ‘Baby Mary’ finds biological parents after more than 30 years

Geneologist and DNA test helped her connect with her biological parents

B.C. offers $5 million equipment loan program to help ailing forest contractors

Local politicians in Port McNeill and Campbell River says local economies are struggling

Vancouver Island distillery wins award for best Canadian rye whisky

Shelter Point cleans up at Canadian Whisky Awards

Kelowna hotel to award couples for baby-making with Nooner deal

The deal includes a free stay every Valentine’s Day for the next 18 years

‘Scariest boat ride of my life’: Passengers trapped by ice on rocky B.C. ferry sailing

The Nimpkish docked in Bella Coola on Jan.12 coated in a thick layer of ice

B.C. pair ordered to pay $55,000 for oil tank discovered four years after selling home

Judge says defendants breached contract, despite being unaware of tank until basement flooded

Canada to give $25,000 to families of each Canadian who died in Iran plane crash

Prime Minister Justin Trudeau also made it clear that Canada still expects Iran to compensate victims

Most Read