(Unsplash)

CRTC to bring in ‘code of conduct’ for internet providers

New code will protect customers against high bills, allow for cancellations

Canada’s internet providers will soon have to abide by a code of conduct brought in by the country’s telecommunication regulator.

The Canadian Radio-television and Telecommunications Commission (CRTC) announced Wednesday that the new code will protect users against unexpectedly high bills and help negotiate with internet providers.

The code, which comes into effect Jan. 31, 2020, will enforce easy to understand contracts and policies around service calls, outages, security deposits and disconnections.

It will force internet providers to give clearer information about prices, including limited time and promotion discounts.

The new rules will bring in mandatory “bill shock protection” and notify customers when they reach their data limits and allow users to cancel contracts within 45 days of purchasing with no fees.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

READ MORE: Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman


Like us on Facebook and follow us on Twitter.

Just Posted

Weekly Christmas market offered at Blue Spoon Catering

Be sure to swing by Blue Spoon Catering on Fridays and Saturdays from 10 a.m. to 4 p.m.

UPDATE: Missing woman located after Williams Lake RCMP’s appeal to public for help

Kendra Shorter was last seen in Williams Lake when police put out call for assistance

Smallmouth bass invading Beaver Valley watershed

Residents encouraged to report invasive species

Williams Lake RCMP target 30 offenders to tackle property crime

Insp. Jeff Pelley said the targetting involves working with local community agencies

Generosity abounds at Tribune’s Food and Toy Drive

The public also enjoyed the festive attitude, with two local musical groups performing

VIDEO: Andrew Scheer to resign as Conservative leader

Decision comes after weeks of Conservative infighting following the October election

Canadian airline passengers to be eligible for $1,000 in compensation for delayed flights

Passengers can also receive compensation for overbooking, lost luggage and other inconveniences

RCMP take care when burying sex mannequins found this year in Manning Park

Police tasked with ensuring the mannequins were completely disposed

B.C. seniors need better vaccine protection, advocate says

Home support down, day programs up in annual rating

RCMP rescue wounded raven on Vancouver Island highway

Bird expected to make full recovery

Be aware of ticks when chopping down Christmas trees

Potential for ticks to transfer to clothing

More rowers come forward with complaints about coach, criticism of UVic

Barney Williams is accused of verbal abuse and harassment

Raptors fans show Kawhi the love in his return to Toronto

Leonard receives championship ring, leads new club to win

Process to identify those killed in Gabriola plane crash could take days

Canadian flight museum suggests Alex Bahlsen of Mill Bay died in Tuesday’s crash

Most Read