Child advocate says protection system failing

Computer network crashes again after cabinet ministers said it was fixed; advocate says domestic violence reports getting lost

Representative for Children and Youth Mary Ellen Turpel-Lafond

Representative for Children and Youth Mary Ellen Turpel-Lafond

VICTORIA – B.C. government officials say the latest problems in their new computer system for child protection files are being fixed after a week of disruptions, but the province’s independent child advocate says she’s heard that before.

Mary Ellen Turpel-Lafond told a committee of MLAs Wednesday that the Integrated Case Management (ICM) computer system hasn’t worked consistently since it was put in place two years ago. The system records information for social workers on threats to children, court protection orders and general information on social assistance and children in government care.

The latest failure may have left safety warnings unrecorded, and social workers could be entering a home without knowing if there are weapons or other threats, Turpel-Lafond said. She called for an independent review of the $180 million computer system to see if it is adequate.

“They launched this, and it didn’t work,” Turpel-Lafond said. “It couldn’t print a report for court for six months. Furthermore, it has been launched in other jurisdictions and failed. The same product was used in Australia and didn’t work.”

Citizens’ Services Minister Andrew Wilkinson assured reporters Wednesday that the ICM system had been restored to full operation. That changed by the afternoon question period, when NDP critic Carole James said calls were still coming in about system failures. Wilkinson said the system was being “rebooted” again after another crash.

Children and Family Development Minister Stephanie Cadieux said social workers have backup protocols when the computer system is down for power failures or other emergencies. They take reports on paper and phone urgent information to other offices, as they do when ministry offices are closed, Cadieux said.

Social Development Minister Don McRae said regular social assistance payments were processed normally on April 24, and his ministry staff have the ability to issue emergency assistance payments as needed by issuing paper cheques.

Turpel-Lafond said she had a call in the past week from a father of three young children who couldn’t get a payment because no one in the office knew how to issue a cheque. And she said the loss of domestic violence warnings for social workers and police is an ongoing problem.

“Everybody who works in the child welfare safety system knows that you need to keep good identifying information about the adults in a child’s life,” Turpel-Lafond said.

James said there have also been reports that emergency meal vouchers and grocery cards were not available from social assistance offices due to recent problems with the ICM system.

 

Just Posted

Michelle Jacobs receives her first dose of the COVID-19 vaccine at the Coast Capri Hotel on April 28, 2021. The pop-up clinic was hosted by the First Nations Health Authority. (Aaron Hemens/Capital News)
126 new cases of COVID-19 in Interior Health over the weekend

There are 22 individuals hospitalized due to the virus, and 13 in intensive care

A Cariboo Regional District director and School District 27 trustee, Angie Delainey is also a fourth generation business owner in downtown Williams Lake. (Angie Mindus photo - Williams Lake Tribune)
Angie Delainey appointed Cariboo Regional District representative on regional board

Delainey and Steve Forseth represent the CRD at the North Central Local Government Association

Pauline Schmutz, 75, receives her COVID-19 vaccine from public health nurse Donna McKenzie on Tuesday, April 13 at the community clinic at Thompson Rivers University Williams Lake campus. (Monica Lamb-Yorski photo - Williams Lake Tribune)
Additional COVID-19 vaccine clinics scheduled for Horsefly, Big Lake

Anyone 18 and over who has not received a vaccine yet is encouraged to register

The Cariboo Regional District. (Angie Mindus photo)
Industrial park slated for Watch Lake Road

Building company Omnitek to start building new plant on 32-acre site

Kokanee Bay Fishing Resort on Puntzi Lake has been purchased by Tsideldel First Nation. (Kokanee Bay Fishing Resort photo)
Tsideldel First Nation buys Kokanee Bay Fishing Resort at Puntzi Lake

“It’s a good opportunity for the band, our children and our future,” said Chief Otis Guichon

An avalanche near Highway 1 in Glacier National Park. Avalanche Canada will benefit from a $10 million grant from the B.C. government. (Photo by Parks Canada)
Avalanche Canada receives $10-million grant from B.C. government

Long sought-after funds to bolster organization’s important work

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Sicamous RCMP Sgt. Murray McNeil and Cpl. Wade Fisher present seven-year-old Cody Krabbendam of Ranchero with an award for bravery on July 22, 2020. (Contributed)
7-year old Shuswap boy receives medal of bravery for rescuing child at beach

Last summer Cody Krabbendam jumped into the lake to save another boy from drowning

B.C. Health Minister Adrian Dix and provincial health officer Dr. Bonnie Henry update the province’s COVID-19 vaccine program, May 10, 2021. (B.C. government)
B.C.’s COVID-19 infection rate stays below 500 a day over weekend

14 more deaths, down to 350 in hospital as of Monday

Royal Bay Secondary School’s rainbow crosswalk was vandalized shortly after being painted but by Monday, coincidentally the International Day Against Homophobia, Transphobia and Biphobia, the crosswalk had been cleaned up and students had surrounded it with chalk messages of support and celebration. (Zoe Ducklow/News Staff)
B.C. high’s school’s pride crosswalk restored following ‘hateful’ graffiti attack

Hate terms, racial slur, phallic images spray-painted at Greater Victoria high school

Terrance Mack would have celebrated his 34th birthday on May 13, 2021. Mack’s family has identified him as the victim of a homicide in an apartment on Third Avenue in Port Alberni sometime in April. (SUBMITTED PHOTO)
Family identifies Ucluelet man as victim of Vancouver Island homicide

Terrance Mack being remembered as ‘kind, gentle’ man

Vancouver Canucks’ Jake Virtanen (18) and Calgary Flames’ Josh Leivo, front right, vie for the puck as goalie Jacob Markstrom, back left, watches during the first period of an NHL hockey game in Vancouver, on Saturday, February 13, 2021. THE CANADIAN PRESS/Darryl Dyck
Vancouver Canucks forward Jake Virtanen sued over alleged sexual assault

Statement of claim says the woman, identified only by her initials, suffered physical and emotional damages

An avalanche near Highway 1 in Glacier National Park. Avalanche Canada will benefit from a $10 million grant from the B.C. government. (Photo by Parks Canada)
Avalanche Canada receives $10-million grant from B.C. government

Long sought-after funds to bolster organization’s important work

Daily confirmed COVID-19 cases reported to B.C. public health, seven-day rolling average in white, to May 12, 2021. (B.C. Centre for Disease Control)
B.C. preparing ‘Restart 2.0’ from COVID-19 as June approaches

Daily infections fall below 500 Friday, down to 387 in hospital

Most Read