FILE – An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. (Contributed)

Air passenger advocacy group asks top court to hear ticket refund case

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public

An advocacy group is asking the Supreme Court of Canada to hear a case on passenger refunds as frustration over flights cancelled due to the COVID-19 pandemic continues to simmer.

The Air Passenger Rights organization has sought leave to appeal a Federal Court of Appeal decision that dismissed the group’s attempt to compel the Canadian Transportation Agency to promptly remove a statement on refunds from its website.

The CTA said in March that airlines have a right to issue travel credits instead of a refund for cancelled trips in the “current context,” though the agency later clarified that the online statement was “not a binding decision.”

Canadian airlines have generally avoided offering reimbursement to customers whose flights were called off because of the coronavirus crisis, with carriers citing the agency’s position in complaint responses and in answer to analyst questions.

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public about their right to a refund and contradict the quasi-judicial body’s previous decisions.

The pandemic has devastated the airline industry, with billions of dollars in losses for Canadian carriers amid grounded flights and tight international borders.

Since February, passengers have filed a handful of proposed class-action lawsuits and three petitions garnering more than 109,000 signatures that call for customer reimbursement.

The CTA did not immediately respond to requests for comment.

The Canadian Press

Air TravelCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Cariboo Chilcotin Coast Tourism Association CEO Amy Thacker named to provincial Tourism Task Force

The Province is allocating $50 million in the Economic Recovery Plan to implement new measures

Cariboo-made face masks honour missing and murdered Indigenous women

Dana Alphonse has received a tremendous amount of interest in her face masks

Williams Lake Take Back the Night event set to go virtual Friday, Sept. 25

Residents are being encouraged to take a walk individually and post on social media

QUIZ: A celebration of apples

September is the start of the apple harvest

B.C. migrant, undocumented workers rally for permanent residency program

Rally is part of the Amnesty for Undocumented Workers Campaign led by the Migrant Workers Centre

Preparations underway for pandemic election in Saskatchewan and maybe B.C.

Administrators in B.C. and around the country are also looking to expand voting by mail during the pandemic

Nearly 20 per cent of COVID-19 infections among health-care workers by late July

WHO acknowledged the possibility that COVID-19 might be spread in the air under certain conditions

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Supreme Court Justice Ruth Bader Ginsburg dies at 87

The court’s second female justice, died Friday at her home in Washington

Emaciated grizzly found dead on central B.C. coast as low salmon count sparks concern

Grizzly was found on Gwa’sala-‘Nakwaxda’xw territory in Smith Inlet, 60K north of Port Hardy

VIDEO: B.C. to launch mouth-rinse COVID-19 test for kids

Test involves swishing and gargling saline in mouth and no deep-nasal swab

B.C. teachers file Labour Relations Board application over COVID-19 classroom concerns

The application comes as B.C.’s second week of the new school year comes to a close

Most Read