Williams Lake’s Home Hardware moulds its business model to the needs of the Cariboo

Williams Lake’s Home Hardware Building Centre invites people to come in and see all it has to offer.

Williams Lake’s Home Hardware Building Centre invites people to come in and see all it has to offer.

Scott Tucker has been the manager of the store for the last 15 years and has worked for the company since he was 16. Through a mix of hard work and skill, Tucker rose through the ranks and eventually came to Williams Lake as a junior partner, before eventually becoming the owner and operator.

“I’m a big believer in what the Cariboo has to offer families to live here, work here and invest. Besides my investment in Williams Lake I saw the value of making an investment in Quesnel,” Tucker said, describing his reason for buying the Timbermart and rebranding it as the Home Business Centre.

He has stayed with Home Hardware in part because it seemed like a natural fit and also because of the freedom the company gives him in running his store.

Read More: Postmen collecting supplies in Williams Lake for firefighters and wildfire evacuees

“Home Hardware is not a corporation where you’re restricted by corporate rules, each store is independently owned, so if you want to do something or learn something you just do it. You don’t have to through all bureaucracy of ‘That’s not your job’,” Tucker said, having found that flexibility has allowed him to gain new skills and abilities that helped his career grow.

Tucker has been happy with what Williams Lake has offered him both on the business side and personally with the number of outdoor activities available. In tracking the store’s performance over the last six years, Tucker said 2018 is already their best year on record and believes it’s the best they’ve had in all 15 of his years there.

“We’ve really been able to shape our store to what the shoppers of Williams Lake require. Whatever customers’ expectations are, we’re more than happy to mould into our business model, it’s a good fit,” Tucker said. “The people here are grounded, they’ve got common sense and they’re the people I like to work with, so that meshes really well with how I want to run my business. I want to work with those people.”

As long as he runs Home Hardware, Tucker said he will continue to personalize the experience for each customer, unconstrained by any corporate mandate other than to provide exemplary service.

Read More: Woodland Jewellers continue to provide quality work after 85 years


Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Locals aim to establish British Columbia Backcountry Hunters and Anglers Cariboo table

An information pint night is being held in 100 Mile House on Feb. 26

Thieves hit rural mailboxes near Williams Lake

Chimney Lake area residents will be forced to pick up mail in town for the next few months

OPINION: All eyes on B.C. to deal with protest crisis: MLA Barnett

Cariboo-Chilcotin MLA Donna Barnett airs frustrations over last week’s protests in Victoria, across they country

VIDEO: 7 things you need to know about the 2020 B.C. budget

Surplus of $227 million with big spending on infrastructure and capital projects

Trees Cannabis director fined $1.5M for selling marijuana

Fine follows provincial crackdown on popular dispensary

World Cup skier from Okanagan dies suddenly at 19

Kuroda, who made his World Cup debut earlier this year, passed away suddenly Monday night.

Coastal GasLink pipeline investor committed to closing deal despite protests

Developer TC Energy Corp. — formerly TransCanada Corp. — is to remain the operator of the $6.6-billion pipeline

New highway proposed between Alberta and B.C.

The route would connect Red Deer to Kamloops

What’s in a name? The story of Revelstoke’s Mt. Begbie

It’s likely the iconic peak had several Indigenous peoples’ names before settlers arrived

Budget 2020: B.C. Liberals blast ‘Netflix tax,’ lack of economic plan

ICBC rates still go up, except in election year, Shirley Bond says

Teen snowmobiler from Kelowna found after air force’s overnight search

The teen had been missing since just after 6 p.m. on Monday

Two law enforcement trucks ‘deliberately’ set on fire in northern B.C., RCMP say

Police say they have video evidence of a person in the area of the truck fires

Most Read