Williams Lake’s Home Hardware moulds its business model to the needs of the Cariboo

Williams Lake’s Home Hardware Building Centre invites people to come in and see all it has to offer.

Williams Lake’s Home Hardware Building Centre invites people to come in and see all it has to offer.

Scott Tucker has been the manager of the store for the last 15 years and has worked for the company since he was 16. Through a mix of hard work and skill, Tucker rose through the ranks and eventually came to Williams Lake as a junior partner, before eventually becoming the owner and operator.

“I’m a big believer in what the Cariboo has to offer families to live here, work here and invest. Besides my investment in Williams Lake I saw the value of making an investment in Quesnel,” Tucker said, describing his reason for buying the Timbermart and rebranding it as the Home Business Centre.

He has stayed with Home Hardware in part because it seemed like a natural fit and also because of the freedom the company gives him in running his store.

Read More: Postmen collecting supplies in Williams Lake for firefighters and wildfire evacuees

“Home Hardware is not a corporation where you’re restricted by corporate rules, each store is independently owned, so if you want to do something or learn something you just do it. You don’t have to through all bureaucracy of ‘That’s not your job’,” Tucker said, having found that flexibility has allowed him to gain new skills and abilities that helped his career grow.

Tucker has been happy with what Williams Lake has offered him both on the business side and personally with the number of outdoor activities available. In tracking the store’s performance over the last six years, Tucker said 2018 is already their best year on record and believes it’s the best they’ve had in all 15 of his years there.

“We’ve really been able to shape our store to what the shoppers of Williams Lake require. Whatever customers’ expectations are, we’re more than happy to mould into our business model, it’s a good fit,” Tucker said. “The people here are grounded, they’ve got common sense and they’re the people I like to work with, so that meshes really well with how I want to run my business. I want to work with those people.”

As long as he runs Home Hardware, Tucker said he will continue to personalize the experience for each customer, unconstrained by any corporate mandate other than to provide exemplary service.

Read More: Woodland Jewellers continue to provide quality work after 85 years


Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Unofficial holidays: Here’s what people are celebrating for the week of Sept. 27 to Oct. 3

World Farm Animals Day, Drink Beer Day and Virus Appreciation Day are all coming up this week

FOREST INK: Old growth forests under new management

On April 30, 2020, they submitted 14 recommendations to the Province in their report

No reported COVID-19 transmission in B.C.’s tree planting spring/summer effort

With the fall season winding up mid-October, it is hoped that trend will continue

Two new COVID-19 cases reported in Interior Health

The total number of Interior Health cases since the beginning of the pandemic is now at 522

World-class carver prefers the simple life

His work can be found in galleries around the world, but Kevin Peters prefers the quiet life.

B.C. records 98 more COVID-19 cases, most in Lower Mainland

One new senior home outbreak, Surrey Memorial outbreak over

PHOTOS: 2nd calf in a month confirmed among Southern Resident killer whale pod

Center for Whale Research said they will eagerly await to observe the calf to evaluate its health

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

2 British Columbians arrested, 3 at large in massive Alberta drug bust

Eight people are facing 33 charges in what police have dubbed Project Incumbent

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

97 distressed horses, cats and dogs seized from farm in Princeton

RCMP assisted as BC SPCA executed search warrant

$250K reward offered as investigation continues into Sea to Sky Gondola vandalism

Police also asking for specific footage of Sea to Sky highway around time of incident

Trudeau ‘disappointed’ by RCMP treatment of Sikh officers over mask issue

World Sikh Organization of Canada said taking Sikh officers off the front lines constitutes discrimination

Most Read