The Noom app displayed on the Apple App Store on Wednesday, Aug. 19, 2020. (Apple App Store)

Better Business Bureau issues warnings over billing for weight loss app Noom

Bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

The Better Business Bureau has issued a warning for users of weight loss app Noom.

In a Wednesday (Aug. 19) news release, the bureau said it’s seen a “significant uptick” in the number of calls it’s received about the app. Between Aug. 16 and 18, the bureau received 1,213 consumer complaints about Noom, largely about billing and customer service, compared to 2,023 total complaints since July 2017. According to a bureau alert, consumers are trying to cancel during the free trial offer but are still being billed for between $20 and $40 in monthly subscription costs. Customers are also claiming they are being charged upfront for several months of subscription, in amounts from $120 to more than $180 instead of being billed monthly.

“Nearly all consumers detail the difficulty they encounter when trying to get in contact with the company’s customer service to request a refund of charges,” the bureau said.

The bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

On the Apple app store, Noon has a rating of 4.6 stars with 18,000 ratings and is the eighteenth ranked health and fitness app. It has a similar rating in the Google Play store with 212,838 reviews.

ALSO READ: View Royal mayor victimized in CERB identity theft scam


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

ScamsWeight Loss

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

There has been COVID-19 exposures at two elementary schools in District 42. (Image courtesy CDC)
Interior Health reports 24 additional COVID-19 cases

This includes three school exposures in Kelowna

Youth across B.C. took part in the Student Vote. In Cariboo Chilcotin BC Green Party David Laing got the most votes and in Cariboo North BC NDP Party Scott Elliott emerged the winner.  (Student Vote photo)
BC Student Vote 2020: Green Party wins Cariboo Chilcotin, NDP wins Cariboo North

Student vote for Cariboo ridings has different outcomes than general voting

RCMP have released more details regarding what led up to an arrest caught on video in Williams Lake Sunday, Oct. 26. (Facebook video screenshot)
Review launched after ‘high-risk, multi-jurisdictional’ chase, arrest in Williams Lake

RCMP launching a full review and code of conduct investigation

Provincial health officer Dr. Bonnie Henry arrives for briefing on the COVID-19 situation, B.C. legislature, Oct. 26, 2020 (B.C. government)
B.C. records 217 more COVID-19 cases, mask use urged

Infection spike continues, 21 senior facilities affected

Tyrell Giroux was arrested by Williams Lake RCMP on Sunday, Oct. 25. (Facebook video screenshot)
Tsilhqot’in leaders call for suspension of officers seen in controversial Williams Lake arrest

Disturbing video demands an immediate, independent investigation, says TNG

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

People march during a climate strike in Montreal, Friday, Sept. 27, 2019. THE CANADIAN PRESS/Graham Hughes
Judge rejects 15 youths’ climate change lawsuit against Canadian government

Justice Michael Manson has granted the government’s motion to strike the plaintiffs’ claim

A woman walks through check in at WestJet at Pearson International airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette
Strong support for pre-flight COVID testing ahead of upcoming WestJet trial: YVR

Airport is partnering with UBC, which is helping choose the method of pre-flight testing

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Prime Minister Justin Trudeau provides an update on the COVID pandemic during a press conference in Ottawa on Tuesday, Oct. 27, 2020. THE CANADIAN PRESS/Sean Kilpatrick
Trudeau says pandemic ‘really sucks,’ and that Christmas gatherings are up in the air

The prime minister encouraged residents to continue to follow the advice of local health authorities

The Williams Lake Indian Band is stipulating no-go zones for mushroom picking in areas burned by last summer’s wildfires. 100 Mile Free Press photo
Who controls mushroom harvesting on Indigenous lands?

‘We don’t necessarily know where the mushrooms grow, how old the stands need to be, those types of things.’

Canadian and American flags fly near the Ambassador Bridge at the Canada/USA border crossing in Windsor, Ont. on Saturday, March 21, 2020. THE CANADIAN PRESS/Rob Gurdebeke
U.S. election results one factor that could impact immigration to Canada next year

The survey polled 1,523 Canadians between Oct. 23 and Oct. 25

Most Read